Damaged Item / Return Information / Warranty

My item I ordered was damaged upon delivery, what do I do?

In the event that your order arrives damaged upon delivery, please contact us immediately at jeffdreher@cableone.net or call us at (800)-843-5241. We will initiate a Warranty Claim and take any necessary steps to get you a replacement item and an RA form so you can return the damaged item for credit.

Does KBH pay for the return shipping cost for defective merchandise?

No. KBH will pay for ground shipping of the replacement part to you. In the event you need the part more quickly, contact customer service at jeffdreher@cableone.net or call us at (800)-843-5241.

I ordered the wrong item, what do I do and is there a charge involved?

In the event that you ordered the wrong item, please contact us immediately at jeffdreher@cableone.net or call us at (800)-843-5241. We will investigate the issue and provide a resolution. Depending on the circumstances, there may be a restocking fee.